A & A Electric

Install GENERAC Gen. works great. storm friday night, start and stopped, no problem. Services: Electrical outlet & switch installation, Installation, Electrical wiring installation

I called to set up an install of a generator transfer switch. The estimator came out and said he would have an estimate in a few days. After about a week I called the office, they said it usually takes 2 weeks. I called the following week and asked for the estimator to call me. He never did! Don't bother with this company if you have a smaller job.

Critical: Professionalism The owners and their son are no where professional. They lie, mislead customers, rude, and allow personal conflict to interfere with business. It is family owned which goes to show they will cover each other's tracks. There is always two sides to every story!

Critical: Responsiveness THEY INSTALLED A GENERAC ON SIDE OF MY RESIDENCE. TERRIBLE JOB VERY DISSATISFIED. WILL NOT RETURN MY CALLS TO REP JOSH WILL REPOTY THIS COMPANY TP BETTER BUSINESS BUREAU Service: Installation

We had an appointment with A&A Electric Thursday morning at 10 am to come look at replacing my parents Generac Generator that caught fire a few months ago. My parents are in their 80's so my husband took a vacation day so that he could be there when they came out to answer any questions or address any concerns. My husband called two days before to confirm the appointment so that he wouldn't waste a vacation day.

When he called to confirm, the guy that he spoke with sounded very irritated that he doubted that they would show up. While running errands a little before 10 Thursday morning my husband missed a call that looked like it was from a cell phone. No message was left. We were at my parents at 10 am and waited a while. My husband tried calling the number for the missed call several times with no answer and a full voicemail box so that he couldn't leave a message.

He called the office and they said if the guy wasn't there at 11:15 to call them back. Around 11:30 the guy finally answered and said that he had called earlier because he didn't have the address. Had he left a message we could have called him right back and given the address to him. The address was given to the company when the appointment was made so he could have called the office to get the address.

Instead of doing those things he went to his next appointment. He said now he had other people in front of us, their fault, not ours, and he would come that afternoon. We never heard back from him so my husband called the office a little before 4 pm to see when he would be here. The guy that he spoke with, the same one who was irritated that we doubted they would show up, was very rude.

He said the guy who was supposed to come had gone home for the day and could come Friday. No one ever called to come back that afternoon. My husband took vacation Thursday to take care of this. He has to work Friday! I know that people are busy and things are different since covid but a little communication and professionalism goes a long way.

They were exactly on time, found the problem and fixed it. They are great!

Been waiting two months for them to provide a quote. They keep telling us we are on a waiting list. Every week we called and they keep telling us three weeks and they will be out here. They either do not have the personal to do the jobs or they just do not care.

Had a bad experience with the other generac guy, these folks are top notch in getting the job done. Had a generac installed 2 weeks ago, we have now used it twice. In fact the power is out now, but not at my house. Highly reccomend.

Had them come out first day on job. At house maybe 2.5 hours since their quitting time is 3. Next day no show said they had emergency. Spoke to someone around 4 and they were still on job(How convenient) Showed up today maybe 2 hours. Charged me 7 hours labor @ $140 a pop. Not sure where the 7 hours came from but I feel very taken advantage of.

Called them wanting business power upgraded, would not travel 35 miles to do the job, I will not refer these people to anyone. Their vehicles must be in bad shape.