Most outages are small and take only a short period of time to restore. When power outages are widespread, an overall plan of action is put in place that involves every employee. When the power goes out Caney Fork Electric Cooperative crews are ready to respond 24 hours a day. Caney Fork partners with local businesses to offer a variety of exclusive offers to our members! These offers include discounts, coupons, and more! The energy right new homes program provides energy efficiency, comfort, quality and savings.
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Caney Fork Electric is a distribution cooperative formed on the courthouse steps at Sparta, TN in 1940. We proudly serve Warren, White, DeKalb and Van Buren Counties as well as a small portion of Cannon, Coffee, Grundy and Putnam counties. Our mission is to provide safe, reliable and affordable power to our member/owners all while working to improve their quality of life.
Van Buren and DeKalb counties. The cooperative buys booth space at the Warren and Van Buren county fairs, using this space to promote CFEC services or products. The cooperative has adopted a ticket booth at the White County fair and sponsors signage throughout the year. The DeKalb county fair is supported through various signage and banners displayed at the fairgrounds.
The annual meeting of CFEC members is held on Saturday before the third Sunday in October. The annual meeting is for the business of electing directors and considering any new or old business. In order to conduct business, we must have a quorum which is 2% of the total membership or 100 members, whichever is less.
Each year, four high school Juniors from Warren, White, Van Buren and DeKalb Counties have an incredible chance to spend a week in our nation's capital getting a front row view of government, leadership and public policy. Cooperative Association, provides young leaders with an opportunity to explore Washington, D.C., learn about government and cooperatives and develop their leadership skills.
Reviews (10)
Rachel Melton
Jun 13, 2022
My husband had called to set up electric on our raw land. We are very new to this as we have never done this before. Customer service is not very friendly. I advice you to train your employees on how to speak a bit friendlier to those coming in and paying for services as this is what keeps your business running. P.S. We treat our elders with respect, but sometime they forget how to treat the younger generation the same way.
James Knox
Mar 26, 2022
Had a power failure this winter on a very cold night, I called the hotline number and reported the outage and the guy said they would have a crew out there to find the problem. I kid you not within five minutes there was a truck on the front road looking at the power lines. Looked like he was trying to fix something himself with a long pole but could not do it in about 10 minutes later a big truck came and sky lifted themselves up to the top of the pole so basically within 35 minutes of my call of distress they had my power turned back on. A shout out to the lineman crew, you guys TOTALY rock!
Jamie Brewer
Jan 19, 2022
Power is currently out and has been for hours and they give you a message about high call volume and then call disconnects. They need to provide a map on their website that gives an estimated time for repairs. People have disabled family members and young children and they need to be able to make appropriate plans in these situations. Demand better service people!
Cristy Frasier
Jan 15, 2022
Blair Marshall
Dec 22, 2021
James Rigsby
Aug 26, 2021
I've had 3 power outages in one week. Everytime I call I get a robot turning me away.not how you deal with customers especially if it's a call in line to report outages. It may be due to low staff and high amounts of calls.but that's not even the problem. I expected them to find and fix this issue already it's what I'm paying for.
Scott Lindsay
Mar 02, 2021
Efurd West
Jun 14, 2020
Numerous outages, especially in the summer months. Not just when storming but even when there's not a cloud in the sky! Small town utility apparently unable to keep up with demand. UPDATE, they finally identified the problem for our neighborhood and fixed it right away. Changed review from 1 star to 4 stars. Thanks!
Cynthia Hansen
Apr 27, 2020
So far in the time I have had Caney Fork has been less than ideal. I never received my bill so my power was shut off then they told me they are not responsible if we did not get the bill. Now we have had a severe storm that knocked out our power. This happened over the weekend and I wad not able to get through to anyone until 4:00 am Monday and I still don't have power. The kicker is they can't tell me when I will have power. In the three months I have had their service I have had nothing but problems.
Kristin T.
May 13, 2018
If I could make it less than 1 star I would. I never complain about customer service, because I have worked it and I know it stinks a lot of the time. This is the 10th crappy encounter I have had with this company in the last year. They are rude, talk you you like your stupid, and are not helpful at all. If I could use another company I would in a heartbeat even if I had to pay a little more( Which is doubtful cause they charge an arm and a leg).