Mathers Electric

I called them on May 5th about a Generator issue and Peter answered the phone, he was very helpful and courteous, said he could send someone out right away even though it was almost after hours. I told him that the following morning would be ok. The following morning bright and early their service tech John showed up and solved all my issues very quickly. John changed a warranty part and explained to me why the issue existed and gave me some maintenance tips. They are my "go to" electricians from here on and I highly recommend them.

I would leave zero stars if I could. I called this company to schedule an estimate appointment to wire a window frame for an electric-powered shade. The window is at the top of a 22 ft wall and would need to be accessed through the attic. A guy named Chris came out and looked at it, said he would get back with us and give us the estimate. We've been waiting on this so that the window treatment company we are ordering the shade through can order the correct motor that will work with the electrical wiring and place the order.

After hearing nothing, the window treatment company tried contacting them and was getting no response. After waiting patiently for this estimate, I called to see if it was ready, only to be told that mathers was "declining the work" and that they "sent [me] an email" about it. I have no emails from this company or any other attempted communication (calls, voicemails, etc) to let me know they were choosing not to take the job. Had I not called I would have never known and would have been waiting in good faith on them to give me the estimate.

I am so disappointed in the unprofessional manner in which this company operates. Now we're back to square one on our issue. I would suggest finding someone else for electrical work.

Critical: Responsiveness Called them to have light posts installed outside. Came out to do estimate and said they'd contact me. Didn't get a call. Called again a week later. They claimed there was some sort of miscommunication and that they'd give me a call. Have yet to hear from them. Going on a month now. Service: Install outdoor lighting

GENERAC home generator Service Mathers Electric repaired this major malfunction committed by another Generac Certified installer. The tech from Mathers was awesome and extremely knowledgeable BUYER BEWARE! I will start off by saying I have been a Licensed General Contractor in the State of Florida for around 40 years. I have never written a review for a sub-contractor in my entire career.

If I have a problem with a sub-contractor, I simply discuss the problem and the solution to give them a chance to correct it or I will not hire them in the future and will definitely not recommend them. Their reputations will weed them out over time usually. I am a Federally approved Veterans Administration builder as well. Most VA remodels and new construction require a home generator for medical needs of the veteran, therefore I require only the best in service, quality and skills.

This is a life and death situation when a generator stops operating. That is why I feel compelled to write this post to make sure no one is a victim of this company. As such, I have a home generator at my personal home that was under warranty. Light Force Electric has installed and serviced generators for me over the course of the last 9 months so I felt I could trust them to take care of a warranty issue in a timely manner.

I called in a service work order for Light Force Electric in June of 2021. A technician came to my home and provided me with a report that the generator had water in the generator stator. The fair question I asked the manager was "how can that be?" The housing of the generator is completely enclosed was 12 inches off the ground. I asked this question repeatedly and even called the manufacturer for answers.

They recommended that the tech send an email describing the parts that were impacted and the cause of the issue. They promised they would assess the issue and respond to Light Force Electric in due time regarding the warranty. I passed this information to the manager of the company and was told that they would send the manufacturer documentation of the repair and their thoughts of causation.

Two weeks later, I asked the manager for copy of the documentation and asked what the status was of the repair. I never received the documentation. Finally, I asked the manager what was his recommendation in regards to the repairs. He stated that I should just buy a new generator at a cost of $5,000 plus labor. I called multiple times over the period of the two and a half months, June to September (hurricane season) and realized I was not getting anywhere so I called a second Generac certified installer.

The tech responded on September 30th. Within 2 hours of arrival, while I watched and gave no opinion, they found the problem. The Stator had a broken brass ring inside. The tech had Generac on the phone and the parts were on the way (new stator) for installation. The tech was apprised of the previous repair guess-timation by Light Force Electric and totally disagreed with the tech from this company.

There was no signs of water or water deterioration which would be evident on the brass. It was only the brass ring inside the stator. This repair was originally estimated to be a $3 to 5,000 dollar repair by Light Force Electric. It has now become $000 due to the warranty and a reliable Generac installer. I pity the poor person who does not have the funds or income level to be scammed and defrauded by any service worker and if they will try this with me.knowing I am not going to accept such a diagnosis. BUYER BEWARE!

I built my home and had a 22kw Generac whole home generator installed. Every two years I have the generator serviced by Mathers Electric. In August of 2019 they serviced the unit at the two year mark. Today they serviced the unit at the four year mark. We have had absolutely no problems whatsoever out of the generator since install in the summer of 2017.

Today the service was performed within 24 hours of my initial call to Mathers. The technician sent, Logan, was quite possibly the most polite and respectful individual I have ever dealt with, as well as competent. I would recommend Mathers Electric to family and friends.

I had Mathers Electric install a Generac generator for my home. I was very pleased with all of their employees from the office staff to the installers. They kept me updated through the whole process. Once installed they went over everything very thoroughly and showed me how to use it properly. I felt very confident with this company knowing it was done correctly and safely. I will recommend them to my friends and co-workers.

I selected Mathers Electric as the best out of three bids for a whole house generator. After signing the contract for a 20kw Generac I spoke directly with the owner, Mike Mathers. I have a respiratory issue that requires an uninterrupted electrical supply. Mike helped fast track the installation with the oversight of his super team leader, Rena. Everyone I interacted with at Mathers was professional, knowledgeable and patient. All in all I was glad I chose Mathers. I highly recommend this company.

I just bought a Generac stand-by generator from Mathers and am very pleased with the assistance they provided, all the way from my initial inquiry, to the technical information they provided, their advice and recommendations on the best generator for my situation, to scheduling the work, to final installation and setup. Everyone-office staff to on-site technicians-were professional and good to work with! Couldn't be happier.

I have received outstanding service and follow-up on purchases and warranties from Mathers. They address any issues immediately with expert service and answer questions knowledgeably. They come when they say they are going to and try to accommodate any requests that are made to make service more convenient and effective. The technicians that are sent to do maintenance are very thorough and the office staff is outstanding.

We chose Mather's as the seller and installer of our Generac full-house generator. They were excellent. The installation went as predicted. All of the office staff and technicians were professional, friendly, knowledgeable and patient. We appreciated their attention to detail and answering all of our questions. We recommend them without reservation.

Last summer, Mathers Electric Company installed a whole house generator in my mother's home. The lead electrician and his electrician assistant did a masterful and thorough job. They were highly skilled and very effective communicators. The folks in the office at Mathers Electric are very efficient, responsive, and organized. The whole process was smooth and timely. Also, I utilized Mathers Electric to perform electrical work in my mother's home.

The electrician and his assistant were highly skilled and did a great job. I will be calling on them for future electrical work. I highly recommend this company for any electrician work due to the outstanding and professional electricians and office staff.

BEWARE GENERAC. THEIR WARRANTY ISN'T WORTH THE PAPER IT IS WRITTEN ON. Matters Electric Installed my generator. My generator has not worked since day one of me buying it and having it installed by a "Generac authorized dealer." I bought it in July 2018. It keeps power surging and stalling out and then won't start at all. They came out after the last hurricane, when the generator failed to work and we were out of power for 2 weeks.

The guy they sent out to look at it, spent 15 minutes here, looked at it and said he couldn't find anything wrong. Last night June 25th 2019 we lost power for 4 hours and again it would not work properly. The engine kept acting like it was going to stall out and then would rev up, causing the lights to actually go out and the power to the house to go out then to come back on.

This happened repeatedly. NOW GENERAC is sending the same service guy out here they sent out last time, but I have to pay for it. I was told to expect to have to pay up $300 for this visit. GENERAC trying to wear me down and they aren't honoring the "10 Year Warranty" they sold me. My 10 year warranty I have isn't worth the paper it is written on.

The person I talked to is Michele. 1-888-436-3722 Extension. 5645 This is a Horrible company that does not honor their warranties or back up the product they sell you. It wouldn't be so bad if we weren't old and didn't need to make sure we had electricity for our medications. My sister has dementia and trying to change a dirty pull up with cold water is difficult.

I don't know what we are going to do during the next power outage, if it is for an extended period of time. I explained this to Michele but it has not made a difference that we are on a fixed income and spent the last money we had saved for this generator. I am on facebook, my name is Paula Lynn Rodriguez and I live in Crawfordville Florida. Any suggestions on how I can handle this would be appreciated.

We chose Mathers as the seller and installer of our Generac full-house generator and we could not have been more pleased. Every phase of the project unfolded just as predicted, and every tech and office worker was pleasant and efficient. The company clearly has a flow chart for this sort of thing and it works perfectly, as does our generator. We highly recommend Mathers.